Stagiaire Service et Support Clients H/F

2020-08-31T09:23:29.947

Key information

Customer services and support
Program / Customer Relations
Student
Colombes, Ile De France, FRANCE
Internship / Student, Full-time, 6 mois
Master Degree
First experience
2020-83888

Job description

Vous aurez à participer à l'élaboration des processus permettant d'interfacer l'atelier de réparation des boites d'accessoires et les équipes chargées de la relation client en:

  • - Identifiant les besoins de chaque service (pilotage de l'atelier, pilotage de la relation client, besoin de reporting pour la direction)
  • - Prenant en compte les aspects opérationnels de la gestion d'un atelier de réparation dans l'industrie aéronautique
  • - Prenant en compte les besoins économiques liés au pilotage d'une activité commerciale
  • - Développant / améliorant les outils informatiques à disposition (Sharepoint, excel et PowerBi)
  • - En étant force de proposition quant à l'optimisation de l'utilisation de ces outils.

Job requirements

Profil BAC+5 ou école d'Ingénieur avec un intérêt particulier:

  • - pour les systèmes d'information Sharepoint et PowerBi
  • - la mise en place de processus et le management de l'information
  • - la production et les aspects commerciaux.

Company information

Safran Transmission Systems

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 84,000 employees and holds, alone or in partnership, world or European leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and Innovation roadmap.

Safran is featured on the "Happy at work" rankings. The Group places fourth on the Capital ranking for best employers in France.

Safran Transmission Systems is the world leader in mechanical power transmission systems on the commercial and military aircraft markets. With more than 40,000 products delivered to date, the company holds a 60% market share on the segment for aircraft with more than 100 seats.

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